Standard service definition · LOC-01 · Provider recruitment open; no verified provider assigned yet

Local Customer Support & After-sales

Markets: Germany, United States, UAE Remote Service term Per event / retainer Service code LOC-01

Scope of service

Local staff handle email, phone and chat within agreed hours, including returns and first-line technical triage, with ticket records and a monthly review.

Deliverables

· Service hours and response-time commitment
· Multilingual ticket handling
· Returns and complaint process
· Monthly ticket analysis and improvement advice

Not included

· No spare parts or repair costs
· No 24/7 coverage unless separately agreed

These are the platform's standard scope boundaries. The assigned provider, the quotation and the delivery schedule are confirmed in the RFQ response and fixed in the order.